Privacy Policy Overview
San Ramon Roof Repair, a San Ramon roofing contractor serving homeowners across Windemere, Canyon Lakes, Norris Canyon, Bollinger Canyon, and Country Club Estates, respects your privacy. This policy explains what we collect, how we use it, and the choices you have. By using our website or calling us, you agree to the practices described here.
Information We Collect
We collect information you provide directly, such as your name, phone number, email address, and property details when you request an estimate, schedule a roof inspection, or ask a question. We also collect limited technical data automatically, including your IP address, browser type, and pages visited, through cookies and similar tools.
When you call us at 9257239025, we may record basic call metadata (time, duration, and phone number) for quality assurance and to improve our service. We do not record call audio without your consent.
How We Use Your Information
We use your information to respond to your requests, schedule appointments, provide roof repair or roof replacement estimates, and send service reminders. We may also use it to comply with legal obligations or protect our rights. We do not sell your personal data to third parties.
For marketing purposes, we may send occasional emails about seasonal maintenance tips, storm damage alerts, or special offers. You can opt out at any time by replying STOP or contacting us directly.
Third-Party Services
We work with trusted partners to operate our website and track calls. Ringba, our call tracking provider, receives phone numbers and call metadata to help us measure advertising effectiveness. Analytics services like Google Analytics may collect aggregated usage data. These third parties have their own privacy policies, and we encourage you to review them.
We may also share information with our roofing crew, subcontractors, or insurance adjusters when necessary to complete a job you requested.
Data Retention and Security
We retain your personal information only as long as needed for the purposes described above, or as required by law. For example, warranty records for roof replacements are kept for the warranty period. We use reasonable administrative, technical, and physical safeguards to protect your data, but no method is 100% secure.
If you live in California, you have rights under the California Consumer Privacy Act (CCPA). You may request access to, deletion of, or correction of your personal information. To exercise these rights, contact us using the information below.
Your Rights and Choices
You can ask us what personal data we hold about you, request a copy, or ask us to delete it. You can also opt out of marketing communications at any time. We will respond to verified requests within 45 days.
If you have concerns about how we handle your data, please reach out. We are committed to resolving issues fairly and promptly.
Contact Us
For privacy questions or requests, email us through the contact form on our website or call 9257239025. Our office is in San Ramon, CA, and we serve the entire Tri-Valley area. This policy is effective as of January 1, 2025, and we may update it periodically. Changes will be posted on this page.