What Information We Collect
San Ramon Roof Repair collects the details you give us when you call 9257239025, submit a form, or ask for a free estimate on a roof repair or roof replacement. That usually means your name, phone number, email address, and the street address of the property.
If we walk your roof, we also write down what we find: roof pitch, granule loss, flashing condition, and deck condition. Those notes help us build an accurate line-item estimate for you.
How We Use Your Information
We use your information to answer your request and to keep a clear record of the work we discussed. Here is what that looks like in practice.
- We use your contact details to schedule an inspection, send an estimate, and follow up on roof repair or storm damage repair you asked about.
- We use the property address to route a crew and to note local conditions near Mount Diablo, San Ramon Creek, or your neighborhood.
- We use project notes and photos to document completed work, support a workmanship warranty claim, or help with insurance claim assistance.
- We use call recordings and form submissions to improve how we explain cost and options to the next neighbor who calls.
Cookies and Analytics on This Site
Our website uses cookies and similar tools to keep the site working and to understand which pages people actually read. These tools may record your IP address, browser type, device type, and the pages you visit.
You can block or delete cookies in your browser settings at any time. Some parts of the site may not work as intended if you do.
Third Parties We Share Information With
We do not sell your personal information. We share it only with service providers who help us run the business, and only as much as they need.
- Ringba provides our call tracking, which records inbound calls and forwards them to our team so requests are not missed.
- Analytics providers measure site traffic and page performance so we can fix pages that are not useful.
- Scheduling, email, and payment vendors process the bookings, messages, and payments you send us.
- Your own insurance carrier may receive photos and notes if you ask us to assist with a claim.
How Long We Keep Your Data
We keep estimate records and completed job files for as long as we need them for warranty support, accounting, and legal requirements. Call recordings are kept for a shorter period, then deleted.
When information is no longer needed, we delete it or remove the details that identify you.
Your Rights as a California Resident
California law gives you rights over the personal information a business holds about you. If you live in San Ramon, CA, or anywhere else in the state, you can make these requests.
- You can ask what personal information we have collected about you and why we collected it.
- You can ask us to delete personal information we hold, subject to recordkeeping requirements.
- You can ask us to correct information that is inaccurate or out of date.
- You can ask us not to share your information with third parties for marketing purposes.
How We Handle Roof Photos and Job Notes
Photos we take of your roof, gutters, attic, or chimney flashing are stored with your job file. We may use a photo in a review or portfolio piece only with your permission.
If you would rather we not use any image from your property, tell us and we will note it on the file.
Contact Us About Privacy
Questions about this policy, or about the information we hold on your roof project, can go to our office team. Call 9257239025 and we will walk you through it.
We may update this policy as our tools change. The current version always lives on this page.