These terms of service govern every roofing job we take on as a San Ramon roofing contractor working in San Ramon, CA. Read them once before you sign. They explain what we quote, how we bill, what the warranty covers, and how we handle a disagreement.
Scope and Acceptance of These Terms
These terms apply to roof repair, roof replacement, and roof inspection work we schedule in San Ramon, CA. That covers Windemere, Canyon Lakes, Norris Canyon, Country Club Estates, and the rest of town.
We are licensed and insured. Accepting our written estimate means you accept these terms, and customer satisfaction starts with clear expectations written down.
What Our Roofing Services Cover
Our roofing services run from a single flashing repair to a full tear-off on a two-story home near San Ramon Creek.
- Roof replacement with a complete tear-off to the deck, never an overlay or recover over failing shingles.
- Roof repair that mends rotted fascia, reseals a cracked pipe boot, and resets a lifted ridge cap.
- Standing seam metal roofing and metal roofing panels, with exposed fasteners driven to the correct depth.
- Shingle roofing laid in staggered courses with ring-shank nails and a straight starter course.
- Gutter installation and gutter repair, including downspouts that move water away from the foundation.
- Chimney flashing and counterflashing hand-sealed where a wall meets the roof plane.
- Skylight installation set on a self-adhered ice and water shield wrapped over the curb framing.
- Emergency roof repair, storm damage repair, and roof coating verified by dry film thickness readings.
- Roof inspection using roofing technology like moisture meters that read what the deck is hiding.
We also weigh sustainability in roofing and energy efficiency when the roof pitch allows it. A cool-rated coating or a light metal panel cuts attic heat on our hot, dry summers.
Estimates, Pricing, and What Changes a Quote
An estimate is our best price for the scope we actually inspected. If we open the roof and find something different, we stop and call you before spending another dollar.
- A free estimate in writing, itemized line by line so labor and material stay visible.
- Tear-off and disposal priced per square, with dumpster and landfill fees included.
- Deck repair added only when the plywood sheathing is soft, rotted, or delaminated.
- Insurance scope pricing when we work from your adjuster's report and file a supplemental claim.
- Change orders signed before extra work starts, never after.
Shingle selection leans on the 1-selling shingle profiles, so a color you choose today stays stocked years from now.
Workmanship Warranty and Manufacturer Coverage
Our workmanship warranty covers labor on sections we installed, and manufacturer coverage runs separately on the materials themselves.
- Labor coverage on the installation we performed, with the term stated on your invoice.
- Manufacturer material coverage that requires registration, which we file on your behalf.
- No coverage for a leak allowed to seep for months and rot the sheathing underneath.
- Coverage voided if another crew services the same slope without documenting the repair.
End-of-life wear is not a defect. Once granule loss spreads across a field course, replacement is the honest answer and we say so.
Payment Terms and Scheduling
We ask for a deposit on material orders and the balance once the final walkthrough passes. That keeps crews on your roof instead of on someone else's.
- A deposit on material orders, with the balance due at the final walkthrough.
- Check, card, and financing on approved credit all work for us.
- Progress payments on jobs that run longer than one week.
Weather sets the schedule. Heavy winter rainstorms push tear-offs, and foggy mornings with coastal moisture slow the sealant cure.
Cancellation and Rescheduling
You can cancel inside the window stated on your contract without penalty, and we reschedule when wind makes the roof unsafe to walk.
- Cancel within the contract window at no charge.
- Deposits refunded in full if we have not ordered material.
- Storm delays do not count as a breach by either side.
Liability Limitations
Our liability is limited to the value of the work we performed on the affected section of roof, which we document with photos before and after.
- Pre-existing leaks documented in the inspection photos stay outside our scope.
- Damage from wind uplift or a deck that gives way beyond code is not our responsibility.
- Nothing on this page waives rights you hold under California law.
Ice dam removal is a separate line item, because chopping at a shingled roof costs more than the ice itself. Steam ice packed into a clogged valley clears before we flash anything.
Governing Law and Dispute Resolution in California
These terms follow California law, and disputes belong in the courts covering San Ramon, CA. Call us first, since most disagreements start as a misunderstanding about scope.
If a leak appears after we wrap up, we inspect it inside the warranty window at no charge. A second opinion from another roofing company is always your right.
Call 9257239025 for estimates or a second look at a repair someone else recommended. We work with local businesses, contractors, and property managers near Central Park and Bishop Ranch.
If you found us searching for roofers near San Ramon, you're in the right place. America's largest roofing firms fly crews in from out of town; ours live minutes from Mount Diablo.